You agree to the following rent with RWU Ltd, Registration number: 11458703 (“RWU Ltd” or “we” or “us” or “our”) Terms of Use (“Terms of Use”), in their entirety, when you access or use our websites, mobile-enabled websites, mobile applications, and domains operated under the RWU Ltd brand, namely the Sites’ products, services and various interactive features including applications submitted in connection with leasing rental properties (collectively, the “Services”). RWU Ltd Registered Office is 13 West Hampstead Mews, London, NW6 3BB


These Terms of Use are inclusive of the RWU Ltd Privacy Policy and any and all other applicable RWU Ltd operating rules, policies, price schedules and other supplemental terms and conditions or documents that may be published from time to time, which are expressly incorporated in these terms of use by reference (collectively, the “Agreement”). These Terms of Use do not include the tenancy agreement which may be entered into between you and RWU Ltd using the Site. Please review these Terms of Use carefully. These Terms of Use constitute the entire and only agreement between you and RWU Ltd with respect to your use of the Services and/or Sites and supersedes all prior or contemporaneous agreements, representations, warranties and/or understandings with respect to your use.



To the extent permissible by applicable law, we may amend the Agreement from time to time in our sole discretion, without specific notice to you. The latest Agreement will be posted on the Sites, and you should review the Agreement prior to using the Sites and/or Services. By your continued use of the Sites and/or Services, you hereby agree to comply with, and be bound by, all of the terms and conditions contained within the Agreement and in effect at that time.


In order to obtain access to the subscription-based Services, you must first submit the applicable registration data, which may include some or all of the following: (a) your full name; (b) e-mail address; (c) billing address; (d) daytime, evening and/or cellular telephone numbers; (e) date of birth; (f) move in date (g) user name and password (h) credit card information; and/or (j) any other information requested on the applicable form (collectively, “Registration Data”).

You agree to provide true, accurate, current and complete Registration Data, and if this information changes at any time, to update your Registration Data as necessary in order to maintain it in an up to date and accurate fashion. Some of the Registration Data which you provide will be personal information, our use of which is governed by the terms of the [Privacy Policy]. You can change the user name and/or password that you selected during registration at any time through your specific account (“Account”) settings. You are responsible for maintaining the confidentiality of your Account, and for restricting access to your computer, and you agree to accept responsibility for all activities that occur through the use of your Account.


An Account will enable you to utilize the Sites’ many Services and other features including, but not limited to, the submission of applications for the tenancy of rental properties (the “Content”). To the extent permissible by applicable law, you understand and agree that RWU Ltd is not responsible or liable in any manner whatsoever for your inability to use the Services or any matter relating to the Content.


The Services and/or the Sites may contain Content provided directly by other third parties, and not RWU LTD. Such Content and/or other information should not necessarily be relied upon. Those third parties are solely responsible for the accuracy, completeness, appropriateness or usefulness of such materials. RWU LTD does not represent or warrant that the Content made available by and through the Services and/or the Sites is/are accurate, complete or appropriate. To the extent permissible by applicable law, you understand and agree that RWU LTD will not be responsible for, and RWU LTD undertakes no responsibility to monitor, or otherwise police, such Content. To the extent permissible by applicable law, you agree that RWU Ltd shall have no obligation and incur no liability to you in connection with any such Content made available by and through the Services and/or the Sites by third parties.


You may be required to make payments via a third party for the use of some of the Services, such as the payment of a Reservation Fee. You can make payments by providing your credit or debit card or other banking information to (ADD INFORMATION ) Limited may change its billing provisions whenever necessary, in its sole discretion. Continued use of the Services shall constitute consent to any and all such changes; provided, however, that any amendment or modification to the billing provisions shall not apply to any charges incurred prior to the applicable amendment or modification.

Cancellation of Account / Dormant Accounts.

You may cancel your Account at any time if you are not completely satisfied, by using the cancellation methods provided on the Sites. Upon any termination and/or cancellation of your subscription, your licence grant and right to use the Content, as set forth in Section 8 below, shall immediately terminate.

Licence Grant.

As a User of the Sites, you are granted a non-exclusive, non-transferable, revocable and limited licence to access and use the Content in accordance with the Agreement. RWU Ltd may terminate this licence at any time for any reason. Unless otherwise expressly authorised by RWU Ltd, you may only use the Content for your own personal, non-commercial use. No part of the Content may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical. You may not use, copy, emulate, clone, rent, lease, sell, modify, decompile, disassemble, reverse engineer or transfer the Content and/or any portion thereof. You may not create any “derivative works” by altering any aspect of the Content. You may not use the Content in conjunction with any other third-party content. You may not exploit any aspect of the Content for any commercial purposes not expressly permitted by RWU Ltd.

Proprietary Rights.

All Sites are the property of RWU Ltd, including www.rentwithus.online.. All Content is owned or licensed by or to RWU Ltd and is protected under applicable copyright, trademark and other proprietary (including, but not limited to, intellectual property) rights. Certain parts of the Content, for example the personal information you provide in applications, will be personal data within the meaning of local data protection legislation. QNWLL will process the personal data it collects from you in accordance with the relevant data protection legislation, and with the purposes set out in and the terms of the Privacy Policy. You have certain rights of access in respect of your own personal data, which are further detailed in the Privacy Policy. Except as expressly provided in the Agreement or as required by law, no part of the Content may be reproduced, retransmitted, sold, rented, distributed, published, uploaded, posted, publicly displayed, altered to make new works, compiled, translated or transmitted in any way to any other computer, website or other medium or for any commercial purpose, without the prior written consent of RWU Ltd. Except as expressly provided herein, you are not granted any rights or license to patents, copyrights, trade secrets, rights of publicity or trademarks with respect to any of the Content. The posting of information or material at the Sites by RWU Ltd does not constitute a waiver of any right in or to such information and/or materials. RWU Ltd reserves all rights not expressly granted hereunder. The RWU Ltd name and logo are trademarks of our licensor, Quintain Estates and Development plc. All custom graphics, icons, copyright, trademarks and trade names are the property of their respective owners. The use of any RWU Ltd trademark without RWU Ltd’s express written consent is strictly prohibited.

Disclaimer of Warranties.

10.1 Without prejudice to its obligations under the Consumer Rights Act 2015, RWU Ltd makes no warranty that the Sites, Services and/or Content: (a) will meet your requirements; (b) will be uninterrupted, timely, secure, error-free or that defects will be corrected; (c) will be free of viruses or other harmful components; (d) will have security methods employed that will be sufficient against interference with your enjoyment of same, or against infringement; and/or (e) will be accurate or reliable. The Sites, Services and/or Content may contain bugs, errors, problems or other limitations.

10.2 RWU Ltd will not be liable for the availability of the underlying internet connection associated with the Sites and/or Services.

10.3 No advice or information, whether oral or written, obtained by you from RWU Ltd or content providers shall create any warranty not expressly stated in the Agreement.

10.4 Except where permitted under clause 11, RWU Ltd will not be liable for any injury or damage to a user’s or any other person’s computer related to or resulting from participating or downloading any material on the Sites.

Limitation of Liability.

11.1 RWU Ltd shall not be liable to you or any third party for:
(a) any indirect, or consequential losses;
(b) any loss of profits, goodwill, use, data or other intangible losses for: (i) the use or the inability to use the Sites, Services and/or Content, including any interruptions or delays; or (ii) the unauthorise

How do we use the info: GDPR

  • The information we hold on you is generally used to find you a suitable property with us where you are a prospective tenant and to manage our relationship with you and provide services to you where you are a resident.
    Where we rely on legitimate interest as a ground for processing your information, our legitimate interest is necessary for promoting our business, improving the services we offer to you and your experience when you interact with us, and ensuring effective operational management and internal administration of our business and the exercise of our rights.

To provide you with services requested or where we have a contract

To register you as a new resident when you rent a property with us;

To manage and provide you with the services under a lease agreement, or any other agreement you enter into with us. This includes managing rent, aftercare and maintenance services (including dealing with your queries); and

To raise sales invoices, to confirm the success of payments you make to us as rent, and to issue you with refunds where applicable.

Where we have your consent

To send you direct marketing communications relating to our available properties or services, according to your marketing preferences where we do not have a legitimate interest grounds for sending these communications; and
Where we have a legal obligation

To protect, investigate, deter and report fraudulent, unauthorised or illegal activity. Where you are interested in renting a property, this includes carrying out KYC checks, money laundering checks and sanction checks against you and/or the business you represent.
Where we have a legitimate interest

To verify that the details you have provided us are true and accurate, and to carry out insolvency and credit checks on you. This is to ensure you are suitable to be able to proceed with renting a chosen property and can finance it;

To ascertain the kind of property you may be interested in from your enquiries/ information requests and to contact you in relation to such property where you have expressed a desire to be contacted;

To send you marketing communications where we have a commercial relationship with you or where you have made enquiries in relation to any of our properties and you have not objected to receiving such communications from us;

To raise sales invoices and to confirm any payments other than rent you make to us;

To continue ongoing communications with you during the course of your tenancy;

To manage security and access controls during your tenancy;

To contact you to enquire about the prospective tenant who provided your information, where you are either a referee, a previous landlord or a guarantor of a prospective tenant;

To contact you in relation to material issues such as non-payment of rent and disciplinary action where you are a guarantor for a tenant;

To contact you and process payments for services provided where you are a supplier or a supplier’s representative;

To respond to any enquiries, information requests or complaints you make to us;

To assist with marketing research, processing sales and for statistical purposes;

To use photographs and video footage which identify you for our marketing, advertising and research campaigns where you have completed a release form and we do not have a contract with you or another legitimate interest ground for using this information;

To use photographs and video footage which may identify you, for our marketing, advertising and research campaigns where you attend an event or programme with our official photographer in attendance and we have given prior notice of the presence and purpose of such photographer or placed prominent notices at the relevant event to that effect. You are able to object to us taking a picture of you or request we delete this picture at the time;

To contact you with public relations and marketing information, including planning information and information on upcoming events, where you are a representative of a stakeholder company;

To tailor content that we display to you on our website;

To assist with internal record keeping;

To improve the properties and services we offer to you;

To provide you with, and maintain the quality of, our website and to analyse the use of our website in order to help guide improvements; and

To contact you for your views and feedback on our services and to notify you if there are any important changes or developments to our services.

We may also use aggregate anonymised information in order to help us develop our services and may provide such information to third parties. This information cannot identify you.

Where we rely on legitimate interest as a ground for processing your information, we carry out a ‘balancing test’ to ensure that our processing is necessary and that your fundamental rights of privacy are not outweighed by our legitimate interests, before we go ahead with such processing. We keep a record of these balancing tests. You have a right to the information contained in these balancing tests on request, and can find out more by contacting us using the details below.

We do not store customer card details.